FAQs

How long will it take you to repair my bike?

We aim to repair your bike at the time you've booked your service. Our services page has approximate times listed for different repairs. Some jobs take more or less time depending on what work is required. For repairs where parts need to be ordered, we aim to have your bike back to you in 1 - 7 days.

Which payment methods do you accept?

We accept, VISA, Mastercard, Direct Debit & Cash. Payment is taken upon return of you bike.

Do you fit parts I've bought elsewhere?

Yes. The Bike Van will fit any new genuine parts purchased online or from bike shops. We won't fit any parts that we deem unsafe or are not meant to interface with each other.

Do you charge a call out fee?

We do not charge a travel fee for locations inside our service area, map found on 'Services' page. We do require a minimum spend of $50 to make trips economical. For locations outside our service area, call us to discuss pricing.

Do you do group discounts?

Yes. For hire fleets, school bikes and group services. Call us to discuss pricing.

Do you service after hours?

Yes. Our regular service times are 8am - 6pm. We can service your bike at another time that suits you. Call us to discuss.

 

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